Portfolio Project
Task Routing & Escalation Engine
Automation Engines
Concept Build
Operations-heavy business / internal teams
An automation engine that assigns, routes, tracks, and escalates tasks based on rules, workload, and business priority.
The Problem
Task ownership becomes unclear when assignments happen informally and escalation paths are not built into the workflow.
The Solution
A structured engine routes internal tasks based on logic, assigns ownership, tracks aging, and escalates where needed.
Core Features
Rules-based task assignment
Escalation logic
Priority-based movement
Aging and delay visibility
Internal accountability tracking
Tech Stack
Next.js
React
TypeScript
Workflow engine architecture
Dashboard-ready UI
Use Case
Works well for teams handling recurring internal workflow, support queues, or service delivery coordination.
Outcome
Creates stronger accountability and prevents important work from stalling invisibly.